The IVR Cheat Sheet™ by Paul English

 
finance phone steps to find a human
America First Credit Union 800-999-3961 0 or say "member services"
American Express 800-528-4800 0 repeatedly
Bank of America 800-900-9000 00 or dial 813-882-1103 for Executive Office.
Bank of America 800-622-8731 *
Bank of America 800-432-1000 Say "operator" or "associate" at any point in the menu.
Bank One 877-226-5663 00
Capital One 800-903-3637 0000
Capital One 800-955-7070 000
Charles Schwab 800-435-9050 3, 0
Chase 800-CHASE24 5 pause 1 4
Chase Credit Card 800-945-2006 0
Chrysler Financial 800-700-0738 Select language, then press 00
Citi AAdvantage 888-766-2484 Ignore prompts and wait for a human.
Citi Card 800-967-8500 0,0,0,0,0
CitiFinancial 800-643-5607 0,0,0,0,0
CitiMortgage 800-283-7918 ###
Citizens Bank 800-922-9999 0,0,0
Coutrywide Loans 800-669-5864 *0 repeatedly
Diner's Club 800-729-5309 2
Discover 800-347-2683 ****
e*Trade 800-786-2575 #### (4 pound signs)
Equifax 800-997-2493
Experian 888-397-3742
Exxon Mobil Card 800-344-4355 000 ignoring message
Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
Fidelity NetBenefits 800-581-5800 1,#################
GE Finance CareCredit 866-893-7864 1, 6, 5, 0, 0
HSBC 800-477-6000 1, 3, 0
ING 800-464-3473 Direct to human.
MasterCard 800-MC-ASSIST 000 on each menu
MBNA 800-421-2110 00 when menu starts
Mellon Investor 800-649-3593 Wait through initial recording finishes, select nothing--wait--you will be connected to a live customer service rep
PayPal 402-935-7733 (or 2050) Say "agent."
Paypal Buyer Credit 866-571-3012 Be silent and at the end of the options press 6.
Sovereign Bank 877-SOV-BANK 1 english; 1 personal; 3 then social#; passcode, #; then 0 (1-3x)
Transunion 800-888-4213
US Bank 800-872-2657 0000
Visa 800-847-2911 000 (ignore prompts saying that it's an invalid entry)
Wachovia 800-922-4684 0, 0
Wal Mart Credit Card 866-888-3868 0
Washington Mutual 800-756-8000 At any time after the announcement(s) press 0,0.
Wells Fargo 800-869-3557 0,0,0 or when asked for account number say "I don't know"
Western Union 800-325-6000 * then ##
government phone steps to find a human
1-800-MEDICARE(Re;new Rx plan) 1-800-MEDICARE RE; info for part "D" Medicare Prescription Drug Plans- When recording begins say "Agent" 5+ times.
Federal Trade Commission 877-382-4357 Don't press any keys, and eventually you will be transferred to a queue for an FTC counselor.
FEMA 800-621-FEMA Select language (1 for English), Don't choose any option, just hold for human; or press 00
Medicare 800-633-4227 Say "Agent."
Social Security 800-772-1213 00
US Dept. of Transportation 800-832-5660 000
US Postal Service 800-275-8777 Press 5 four times until you hear "transfering" (If you then get a recording, press 2.)
Veterans Affairs 800-827-1000 1,0
insurance phone steps to find a human
Aetna 800-537-9384 2, then say "operator" (check this)
Aetna 800-680-3566 * then 0 anytime
AIG 877-638-4244 Direct to human.
CIGNA 800-516-2898 REGARDING A BILL
Cigna 800-849-9000 ##
Delta Dental 888-335-8227 00000, wait through message, select language, 4, 0.
GEICO 800-841-3000 Wait for prompt then 6, 1, 5; Or dail 800-555-2752
Medco 800-251-7690 0000, enter member id or say "i don't have a member id."
Medicare 800-633-4227 After the opening prompt say "agent".
Principal Life 800-247-4695 1 for english, 2, then 0 several times.
Prudential Financial 800-778-2255 Say "Customer Service Representative" several times after intro.
United Health Care 866-844-4864 000000,0,0
USAA 800-531-6095 000 then #; or # initially to dial the extension of a specific representative
pharmacy phone steps to find a human
Caremark 800-262-7890 0
CVS local store Press 6 to connect to store manager.
drugstore.com 800-378-4786 2, 5
Eckerd 800-325-3737 0 for pharmacy, 8* for manager
Express Scripts - TriCare 866-363-8667 0, listen announcement, 0,0.
MEDCO 800-987-5269 Say "representative" after each message (3x).
Rite Aid local store Press 3 to speak to the pharmacy
Walgreen's mail order prescriptions 800-635-3070 0,00
Walgreens local store 0 for a pharmacy employee
products phone steps to find a human
Bose 800-444-2673 Direct to human.
GE Appliance 800-626-2005 000
Kodak 800-235-6325 *7 or *28
Kodak Gallery (formerly Ofoto) 800-360-9098 Say "customer service representative" repeatedly.
Konica Minolta 800-285-6422 0
Playstation 800-345-7669 0
Sonos 800-680-2345 1 sales; 2 support
Sony 800-222-7669 When prompted, just say "Agent".
retail phone steps to find a human
Advance Auto Part 800-314-4243 Press 0 when the automated message begins.
Amazon Visa 888-247-4080 Press 0 twice. Ignore invalid account message.
Amazon.com 800-201-7575 0
Apple Stores local store 5 as soon as you hear the automated menu
Banana Republic 888-277-8953 0
Barnes & Noble local store Press 1 or 0 during greeting.
Best Buy 888-237-8289 Listen to intro, then press 1,2,0,0
Best Buy Card 800-365-0292 00*
Buy.com 949-389-2000 Dail 0 and direct to rep
Circuit City Visa 888-363-8001 Press 0 a lot.
eBay 800-322-9266 0,0
Gap Credit Card 800-887-1198 000
Home Depot local store Direct to human.
Home Depot 800-793-3768 # 2-3 times
Home Shopping Net 800-284-3100 0
Ikea 800-434-4532 Press 0 many times quickly!
JC Penney 800-222-6161 Press 0 twice, ignoring error message.
K-Mart local store 0
Kohl's Credit 800 564-5740 After providing account info, press 0 three times
LL Bean 800-441-5713 Direct to human.
Lowe's 800-445-6937 Press 0 as the recording kicks in to get to the Operator
NetFlix 888-638-3549 0
Old Navy 800-653-6289 Dial 0 direct to rep
Overstock.com 800-843-2446 At the main menu, 0 three to four times to bypass the menu
Petco local store 3
QVC 800-367-9444 0
Radio Shack 800-843-7422 0,0
RadioShack local store Direct to human.
Rent-A-Center 800-422-8186 1
Safeway local store As soon as voice prompt starts type 1200 to get human
Sears 800-4-MY-HOME Be silent to be put in queue for human.
Sears (Home Delivery) 800-732-7747 *122
Sears (Repair Services) 800-469-4663 Repeat "Help" everytime the IVR tries to give options.
Sharper Image 800-344-9919 Diect to human.
Staples 800-333-3330 Just wait through intro and you will be connected to a representative.
Stop & Shop local number 0
Target local store 0 during greeting.
The Company Store 800-285-3696 0
Toys "R" Us local store 0
Wal-Mart 800-925-6278 1 for directory
shipping phone steps to find a human
DHL 800-225-5345 Press 1, press 5, press 0, enter your phone number.
FedEx 888-463-3339 At message say "Rep"; or press 0
Union Pacific Railroad 800-877-5123 Press # sign during main menu options.
UPS 800-742-5877 0,0
technology phone steps to find a human
AOL 800-827-6364 0
Apple 800-275-2273 000; if virtual rep answers, say "operator"
Compaq 800-652-6672 No easy escape
Dell 888-560-8324 2 order; 3 support; 4 purchase help; or 00 to human
Dell Service 800-624-9897 option 1, xt 7266966, option 1, option 4, option 4
Earthlink 888-earthlink 1 find a dialin number; 2 billing; 3 sales; 4 support
Epson 800-922-8911 yes
Gateway 800-846-2301 00#
HP 800-474-6836 Say "agent".
HP 888-560-8324 00
IBM 800-IBM-4YOU You go into a hold queue immediately
Microsoft 800-936-5700 Always 0. This is true for just about any MS number.
QuickBooks 888-729-1996 1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human
Symantec 800-441-7234 00
telco phone steps to find a human
AOL 800-827-6364 Press 0 repeatedly, ignoring all messages.
AT&T 800-222-0300 #### then 1 if for current phone, else 2 to enter other, else 3
AT&T Credit Management Center 800-532-7486 90, 90 (Press 90 twice, ignoring message)
AT&T Wireless 800-888-7600 During prompts, press * then # twice.
BellSouth 877-678-2355 *0
Cellular One 888-910-9191 4, say "agent", then #
Cingular 800-331-0500 Enter your wireless number (or 10 zeros), then 0, then 0 again
Cingular 800-211-2445 Direct to human.
COMCAST 800-266-2278 dail 0 3-4 times or be silent
MetroPcs 888-863-8786 #43
Nextel 800-639-6111 0 five times
SBC 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first.
Sprint PCS 888-788-5001 If live person does not answer, 00, then say "agent"
T-Mobile 800-TMOBILE Say "representative" at any time.
Verizon DSL 800 567 6789 Say "I don't know it" then "technician"
Verizon Wireless 800-922-0204 #00 or enter phone # then 0 then 4
travel phone steps to find a human
American Airlines 800-433-7300 00, then say "agent"
Amtrak 800-872-7245 0 or say "agent"
Delta 800-221-1212 say "agent" four times - every time it asks for a response from you
Kayak.com 203 899-3120 0
National Car Rental 800-227-7368 Direct to human.
Northwest 800-225-2525 Star, 0,0 after initial greeting
Southwest 800-435-9792 Calls answered by operator; during busy times you might have to hold
United 800-864-8331 Do nothing, wait for human.
US Airways 800-428-4322 4, wait, 1
Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations
tv/satellite phone steps to find a human
Comcast 800-266-2278 Customer service, but an IVR wants your number first.
Direct TV 800-347-3288 0 repeatedly
Sirius 888 539-7474 0
TiVo 877-367-8486 Say "Live Agent"
XM Radio 800-998-7900 Direct to human!

171 companies as of Fri, 16-Dec-2005 10:55 CST


The IVR Cheat Sheet™ is Copyright 2005 by Paul English. See http://paulenglish.com/ivr/ for latest updates.