UAL (United and Ted Airlines' parent company) just created a new post, VP of Customer Experience. It's about time! Besides safety, the customer should be every airline's primary focus. Finally, we may soon rank higher than a bag of peanuts.
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UAL (United and Ted Airlines' parent company) just created a new post, VP of Customer Experience. It's about time! Besides safety, the customer should be every airline's primary focus. Finally, we may soon rank higher than a bag of peanuts.
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Kind of ironic since, in my experience, UAL is the most customer unfriendly airline. It has a corporate culture that values rule following above customer pleasing every time. I absolutely cringe when I have to fly with them.
Posted by: Brad Farris | April 19, 2006 at 05:00 PM