Recently I've been interacting with our city and state
governments a lot more than usual and it got me thinking about the poor
customer, or should I say citizen experience I often have when I visit or call
the Secretary of State’s office, a City of Chicago office, or take public transportation.
It seems like every public servant has a permanent scowl on their face and I often
feel like I’m being a nuisance just because I’m renewing my driver’s license or
even asking a simple question. I know
the poor “citizen” support we receive from our government agencies isn’t a surprise to anyone. I guess I’m just venting, but wouldn’t it be great if these
institutions put a little more effort into improving the citizen experience?
After all, as citizen’s we’re forced to use (and pay for) their services.
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